Case Study: Multi-Warehouse Dispatch System for a Punjab Logistics Company
A regional logistics company running four warehouses across Punjab was losing hours every day to manual dispatch coordination. Here’s what we built and what changed.
Note: client details have been anonymized at their request; operational figures reflect their actual results. This logistics company operates four warehouses across Punjab, coordinating dispatch for regional distribution clients — and until recently, that coordination happened almost entirely over phone calls and WhatsApp between warehouse supervisors.
📍 The Problem: Four Warehouses, No Shared View
Each warehouse tracked its own inbound stock and outbound dispatch independently. When an order needed to be split across two warehouses for faster delivery, supervisors had to call each other to check availability — often discovering a stock mismatch only after a truck was already loaded.
📊 Before vs After the Dispatch System
🛠️ What We Built
A central dispatch dashboard showing live stock across all four warehouses, an auto-suggestion engine that recommends the fastest warehouse combination for a given delivery address, and a driver-facing mobile view showing route and load details — replacing the phone-call coordination entirely.
📈 Results After 3 Months
Dispatch coordination time dropped from an average of 45 minutes per multi-warehouse order to under 8 minutes. Misrouted or reassigned shipments fell from roughly 38 a month to 7. Warehouse supervisors now spend that recovered time on actual operations instead of phone coordination.
❓ Frequently Asked Questions
Can a system like this work for a logistics business with fewer warehouses?
Yes, the core dispatch-visibility approach works for even 2 warehouses — the coordination overhead exists at any scale once stock is split across locations.
Does this integrate with GPS tracking for trucks?
Yes, we can integrate GPS tracking so dispatch decisions also factor in real-time vehicle location, not just warehouse stock.
How long did this project take to implement?
The core dispatch dashboard and mobile driver view took approximately 6 weeks from requirements to go-live.
Can this connect with our existing ERP or accounting system?
Yes, we typically integrate dispatch systems with existing ERP or inventory software rather than replacing them.
Coordination overhead across warehouses is one of the most common hidden costs in logistics. Related reading: Multi-Branch Retail Software.
Running Multiple Warehouses on Phone Calls and WhatsApp?
Talk to Digital Darzee about a dispatch system built for your operation.
